Free delivery on orders over £100

Frequently Asked Questions

Sizing, delivery, stock and payment. If your question is not here, email us and we will answer it.

Schools and sizing

Which schools do you supply?

Petersfield Infant School, Herne Junior School and The Petersfield School. All three ranges are live on the site now.

How do I choose a size?

Measure your child’s chest and compare that measurement to the chest column in the Size Guide rather than going by age alone. If they fall between two sizes, order the larger one.

Do the sizes show measurements?

Yes. Where the supplier has confirmed a measurement, the size option shows both, for example “Age 3-4 (33 cm)”. Where a measurement has not been confirmed it is marked as such rather than guessed.

Stock and backorders

What does backorder mean?

The garment is not in stock right now but you can still buy it. Please allow up to 10 working days for delivery. The notice appears on the product page and again in your basket.

Can you tell me when something will be back?

Email us sales@petersfieldschoolwearcompany.com we’ll do our best to give you an estimated date from the supplier.

Delivery, returns and payment

How is my order delivered?

Orders are sent by tracked delivery to the address you give at checkout. You may also select select local collection instead of delivery at checkout.

How much is standard delivery and how long does it take?

Standard delivery costs £4.95 and takes 3-5 working days.

Are there any free delivery options?

Orders over £100 qualify for free delivery. Click and collect from Petersfield Market Square is also free.

Do you offer free Click & Collect?

Yes! You can order online and collect your items free of charge from Petersfield Market Square on the next available market day. Simply select Click & Collect at checkout, and we’ll contact you after you’ve placed your order to arrange collection and confirm the date.

How do I return or exchange something?

Please email sales@petersfieldschoolwearcompany.com within 14 days of receiving your order, quoting your order number and telling us which item you would like to return or exchange. We’ll reply with the return instructions.

Items should be unworn, unwashed and returned in their original condition with any labels attached. Once you have notified us, please return the item within a further 14 days. Exchanges are subject to stock availability.

Unless an item is faulty, damaged or supplied incorrectly, you will be responsible for the return postage. If there is a problem with your order, please contact us before returning it so that we can arrange the appropriate replacement, refund or return.

Items personalised specifically for you cannot normally be returned unless they are faulty. This does not affect your statutory rights. Please see our Terms & Conditions for full details.

Getting in touch

How do I contact the team?

Email us at sales@petersfieldschoolwearcompany.com or get in touch via the contact page. Include your order number if it is about an order, or the chest measurement and age if it is about sizing.

We are a school – can you supply us?

Yes, we would be glad to talk. Use the school enquiry form, including details on pupil numbers and which branded garments you require.